Hardly a week seems to go by at Third Sector without us being contacted by some disgruntled volunteer or trustee. The story always runs along similar lines: the volunteers feel they have been badly treated by their charities but have been unable to find any redress other than going to the media. Invariably they have complained to the Charity Commission only to be told that the regulator does not involve itself in internal disputes.
Just this year I have reported on four such cases, involving the National Coastwatch Institute, Uxbridge United Welfare Trusts, the Pituitary Foundation and Melton Mowbray Town Estate. Many of the volunteers involved have been deeply affected by the way they feel their goodwill and passion for the charity’s cause has been thrown back in their face.
There have been calls for a volunteers’ ombudsman for several years but nothing has come of it. Volunteering England launched an inquiry into volunteers’ lack of rights last November, but it has been given a six-month extension because the issue is bigger than the organisation had initially realised.
The disgruntled volunteers who contact Third Sector are all united in the belief that volunteers need something akin to employment rights to protect them from being bullied or summarily dismissed. And with all the emphasis political parties are currently putting on volunteering as a means of strengthening society, surely safeguards must be established to prevent the volunteering experience from embittering people.
Clearly this would require legislation, but it strikes me that we have a charity tribunal sitting around with nothing much to do and an endless queue of volunteers all crying out for a taste of justice. Surely whichever party wins the election ought to do the decent thing and put the two together?